This is an example incident

2022-01-18T19:01:01Z

Jan 18, 19:01 UTC
Resolved - Empathize with those affected and let them know everything is operating as normal.

Jan 18, 18:51 UTC
Monitoring - Let your users know once a fix is in place, and keep communication clear and precise.

Jan 18, 18:57 UTC
Identified - As you continue to work through the incident, update your customers frequently.

Jan 18, 19:27 UTC
Investigating - When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.